Champ Libre is committed to protecting the personal data of its customers and to ensuring the best level of protection.
To deliver its service, Champ Libre collects personal data from visitors to its edition.studiochamplibre.com website.
Champ Libre undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 on the protection of personal data (RGPD).
1. WHO COLLECTS PERSONAL DATA?
SCOP ARL Champ Libre, with a share capital of € 10,700 headquartered at 26 rue de l’École, 25000 Besançon collects personal data and implements data processing.
2. FOR WHAT NEEDS Champ Libre COLLECTION OF PERSONAL DATA?
Champ Libre is only authorized to use the personal data of its customers if it has a valid legal basis. Champ Libre must ensure that it has one or more of the following legal bases: the execution of a contract (e.g. to process and send an order or to open and manage a customer account), or the execution of a ” a legal obligation (eg: conservation of invoices), or; when the Customer has given his consent to the collection of data. The legitimate interest of the company Champ Libre must not conflict with the rights and freedoms of Customers. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing, and data sharing within a group of companies. Champ Libre collects and processes the personal data of its customers to carry out the following processing:
OPERATIONS CARRIED OUT ON PERSONAL DATA |
justifications |
| Management of customer account, shopping cart and orders. | Execution of the contract between a Client and Champ Libre |
| Management of payment transactions. | Execution of the contract between a Client and Champ Libre |
| Management of customer account, shopping cart and orders. | Execution of the contract between a Client and Champ Libre |
| Management of delivery operations | Execution of the contract between a Client and Champ Libre |
| Customer relationship management (phone / email), order tracking, customer service, product returns and refunds | Execution of the contract between a Client and Champ Libre |
| Fight against fraud during the payment of the order and management of unpaid bills after order. | Execution of the contract between a Client and Champ Libre. Legitimate interest of Champ Libre. |
| Customer statistics, analysis and segmentation operations in order to improve customer knowledge | Legitimate interest of Champ Libre in order to improve the quality of the service |
| Sending targeted commercial offers by email, SMS on social networks, on other websites or any other medium | Client consent |
| Measurement of site traffic (mobile and desktop) and mobile applications | Client consent |
| Provision of sharing tools on social networks | Client consent |
| Establishment of contests and advertising | Legitimate interest of Champ Libre |
| Sharing information with business partners | Execution of the contract between a Client and Champ Libre |
3. WHAT ARE THE DATA RIGHTS?
3.1. What rights can be exercised?
Pursuant to Articles 15 to 22 of Regulation 2016/679 of April 27, 2016, any natural person whose data has been collected has the right to exercise the following rights:
– A right of rectification,
– A right of access
– A right to oppose the processing of their data and to erase their data
– A right to oppose profiling – A right to limit the processing,
– A right to the portability of their data
When Champ Libre detects a violation of personal data likely to create a high risk for the rights and freedoms of the Customer, the latter will be informed of this violation as soon as possible.
The Customer also has the option to withdraw his consent at any time.
3.2. How to exercise them?
These rights can be exercised with the company Champ Libre which has collected the personal data as follows By post, by writing to the address: Studio Champ Libre, 26 rue de l’École. By electronic means, at the address: hello@studiochamplibre.com The request must indicate the last name, first name, postal address, email, if possible the customer reference and must be accompanied by proof of identity. Champ Libre sends a response within 1 month of exercising the right. In certain cases, linked to the complexity of the request or the number of requests, this period may be extended by 2 months. These rights may in certain cases provided for by the regulations be subject to exceptions. In the event of a non-response or an unsatisfactory response, the person concerned has the option of contacting the data protection supervisory authority (the CNIL).
4. WHAT IS THE FATURE OF DATA AFTER DEATH?
The Customer may formulate directives relating to the storage, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These directives may be general or specific. The Client can formulate his advance directives to hello@studiochamplibre.com
5. TO WHOM IS THE DATA TRANSMITTED?
Your data is transmitted to Champ Libre partners who can process the data on their behalf (these are recipients) or only on behalf and according to the instructions of Champ Libre subcontractors. The recipients of the data are: – payment institutions (banks) Champ Libre also uses subcontractors for the following operations:
– secure payment on the site
– the fight against fraud
– the dispatch of your orders and of your packages
– Carrying out maintenance and technical development operations for the website, internal applications and the Champ Libre information system.
– Collecting customer reviews
– Sending commercial prospecting emails
6. IS THE DATA SENT OUTSIDE THE EU?
For certain operations, personal data may be transmitted to companies located in countries outside the European Union. Prior to the transfer outside the European Union, and in accordance with the regulations in force, Champ Libre Paris ensures the security of these data transfers. Transfers outside the European Union can be carried out in particular within the framework of the following activities: ACTIVITY COUNTRY OF DESTINATION OF DATA FRAMEWORK OF DATA TRANSFERS Use of data to social networks United States Privacy Shield / Standard contractual clauses
7. HOW LONG IS THE DATA KEPT?
Champ Libre has determined precise rules concerning the retention period of Customers’ personal data. In principle, data is kept for the time necessary to accomplish the purposes for which it was collected. Unless otherwise legally required, Champ Libre respects the retention periods recommended by the CNIL. The retention periods used are as follows:
– Prospect data (no one who has never bought) is kept for 3 years after the last contact from the prospect
– Customer data is kept for 3 years from the last purchase
– Audience measurement cookies, targeted advertising and sharing to social networks are placed on the customer’s terminal for a period of 13 months.
8. IS DATA ON MINORS UNDER 16 YEARS OF AGE COLLECTED?
You must be 16 years old to create an account on the Champ Libre site and to make purchases. Champ Libre does not collect data on minors under the age of 16, any internet user under the age of 16 must refrain from creating an account.
9. WHAT ARE THE RULES RELATING TO TRADE PROSPECTING?
Champ Libre uses your contact details to send you targeted advertising, in particular by email, postal mail, on social networks or on third-party websites. Champ Libre respects the rules enacted by Directive 2002/58 / EC of July 12, 2002 which provides for the prior express collection of the customer’s consent for sending commercial prospecting by electronic means (e-mail or SMS). Thus, when creating your account on the site, you are expressly asked for your consent to receive offers from Champ Libre by email. Champ Libre will not send you personalized solicitations by email or text message if you have not consented to them. There is an exception when the Customer, without having given his prior consent, can however be approached if he is already a customer of the company Champ Libre and the object of the prospecting is to offer similar products or services. In all cases, the customer has the option of objecting to the receipt of these requests by performing the following actions:
– When creating the account, do not check the box related to prospecting;
– For email, by clicking on the unsubscribe link provided in each email.
10. DOES Champ Libre USE COOKIES, TAGS AND TRACERS?
Information relating to navigation on the site may be recorded in “Cookies” files placed on your terminal, subject to the choices you have made regarding Cookies and which you can modify at any time.
10.1. WHAT IS A COOKIE ?
The term cookie encompasses several technologies that make it possible to carry out navigation tracking or behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels, JavaScript code. The cookie is a small file which makes it possible to remember the terminal used by the Internet user. There are two types of cookies:
– first party cookies, placed by Champ Libre for the purposes of navigation and site operation;
– third party cookies placed by third party partner companies in order to identify the customer’s areas of interest and to send personalized offers or allowing the Customer to share content on social networks. These third party cookies are directly managed by the companies that publish them and who must also comply with data protection regulations.
11. Woocommerce privacy policy
We collect information during the order validation on our store.
What we collect and store
During your visit to the site, we monitor:
- Products you’ve viewed: we use them to, for example, show products you’ve recently viewed
- Location, IP address and browser type: we use them to estimate taxes and shipping costs
- Shipping address: we’ll ask you to enter it to estimate shipping costs before you place an order, and to ship the order to you!
We use cookies to track the contents of the shopping cart while you browse our site.
When you buy from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail, phone number, payment / credit card data and possibly account data such as username and password. This information will be used for:
- Sends information about your account and order
- Respond to requests, including refunds and complaints
- Payment processing and fraud prevention
- Configure your account for our store
- Comply with any legal obligation, such as calculating taxes
- Improve our store’s offers
- Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate the order checkout for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are under no legal obligation to continue to retain it. For example, we store order information for 5 years for taxes and accounting. This includes your name, email, and billing and shipping addresses.
We also store comments or reviews, if you choose to send them.
Who on our team has access to the data
Our team members have access to the information you provide to us. For example, store administrators and managers have access to:
- Ordering information such as what was purchased, when and where it should be sent
- Customer information such as your name, email, and billing and shipping information.
Our team has access to this information to process orders, issue refunds and help you.
Ce que nous partageons avec d’autres
Nous partageons des données avec des tiers qui nous aident à gérer nos commandes et services de la boutique : le module de paiement Stripe et la passerelle de livraison Colissimo.
Paiements via Stripe
Learn more about how it works, including what you may want to include in your privacy policy.
